No implementation project can achieve any degree of success without comprehensive and effective training of two equally critical groups:
- the DEVELOPERS who will develop directly on the project; and
- the END-USERS who will need to use the systems once it’s put into production.
The developers need to understand how the Genero Studio, Genero Mobile and Report Writer work so that they can contribute to the design and configuration project phases. This ensures that the final migrated system meets organizational needs.
End-users need to understand how to do their jobs using the new Genero system. This will ensure that they can efficiently serve customers on the first day the system is active.
i2GEN measures success by how well its client can use the Genero systems and devotes considerable attention to training both of these critical audiences.